Frequently Asked Questions

FAQ: Get the Answers You Need

Find quick and reliable answers to common questions about our roofing services, helping you make informed decisions for your property's roofing needs.

Commercial Roofing Building WIth Roofing Services being done

Frequently Asked Questions

Explore answers to common questions about our services, roofing materials, warranty options, and how Luxe Roofing Solutions can best serve your roofing needs.

If I file a claim for storm damage will it affect my insurance rates?
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It depends on your carrier, but typically your insurer won't hike your rate since weather damage isn't caused by your negligence.  However, your rate may increase if you've filed multiple claims within the last three previous years.  In some cases, your insurer may not approve your claim and still require you to replace your roof due to its condition before continuing to provide coverage.

Should I contact Luxe for a damage inspection before or after I contact my insurance carrier?
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If you are confident there is sufficient damage to your roof to warrant filing a claim, it's not necessary to wait for a contractor to inspect the property beforehand.  However, if possible it is highly suggested to have Luxe perform a proper inspection before the insurance inspector so you can share the findings and nothing is missed in his or her settlement offer.

Will Luxe be present when the insurance adjuster assesses the damage?
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We do our best to be present and answer questions during the insurance adjuster's inspection, but there are times when our schedules do not align.

If I allow Luxe to inspect my property and give me a bid, am I legally obliged to use Luxe for the repairs?
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We will ask you to sign an agreement that commits you to use Luxe if we reach an agreement with the insurance company on scope and price.

Does my roof have storm damage?
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If you answer yes to any of these three questions, there is a good chance your roof has storm damage:

  1. Do you have any dents in your metal gutters or fascia?
  2. Have any of your neighbors had their roof replaced?
  3. Do any of your vehicles have hail damage?
How soon can I expect Luxe to perform the work after an insurance settlement is reached?
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Once a claim is approved, we will work quickly with you to finalize the specifications and product selection. Next we place your material order and schedule our crew. The install should take one complete day in most cases. The entire process after settlement should take 2-3 weeks depending on weather.

Will Luxe negotiate with my insurance carrier on my behalf?
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Actually, it is against the law in most states for a contractor to negotiate with an insurance company on behalf of a policyholder. However, we will make sure that all necessary repairs are considered.

If I have storm damage to my roof, will it be readily apparent?
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Luxe’s storm specialists are trained to identify surface damage from severe weather that may not be apparent initially but will continue to deteriorate over time. These telltale signs of storm damage may not be visible from the ground. Homeowners expose themselves to unnecessary risk when they climb onto their roofs and attempt to photograph storm damage.

Can I choose to install better materials than my insurance claim covers if I agree to assume the additional cost?
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Yes, you can select a roofing product that costs more than what is covered by your insurance claim. Many homeowners choose to upgrade to an impact resistant asphalt shingle since they only have to pay their deductible plus the difference in cost.  We call this extra cost the “Upgrade Cost.”

What does an insurance adjuster consider when pricing the payout for a claim? Does the age or condition of my surfaces affect the payout?
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That depends. If you have full replacement value insurance the age of your materials will not matter. Your policy will cover labor and comparable new materials. Without it the adjuster will depreciate the value based on age and condition of the materials.

If only part of my roof is damaged will insurance pay to replace the entire area so it matches?
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Most insurance policies stipulate that materials should reasonably match. If the existing product is no longer available or it is too worn to match new materials, you should push for total replacement.

What happens if additional damage is discovered after an insurance settlement is reached? What if materials cost more than expected?
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Insurance companies understand that some conditions cannot be assessed until demolition. If additional damage is discovered, you can submit a claim for supplemental repairs.

Can I finance my insurance claim?
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You may apply for financing and elect to pay for your roof over time rather than using your insurance proceeds to cover the full cost of the roof all at once.

Another contractor said he would reimburse me for my deductible so the work costs me nothing. Will Luxe?
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It is illegal for a contractor to reimburse a homeowner to offset the deductible on an insurance claim.

How will Luxe identify and document storm damage to support my insurance claim?
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Luxe will mark and photograph damage and itemize materials and work needed to restore your home.

Will my insurance company pay me or my contractor? Will I get all the money up front or in stages?
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The insurance company will pay you directly and in stages and you will be responsible for paying Luxe the deductible and balance plus any upgrades.

What is a supplement?
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Supplemental is a settlement for additional work that is identified as required after the initial settlement agreement.

How can I tell if my roof needs replacing?
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Roofs are built to last, but eventually, they'll need replacing. Keep an eye out for signs that it's time for a new one, like leaks or water damage inside your home. The lifespan of your roof depends on its materials and installation, but some common signs of an aging roof include:

  • Curled or buckled shingles
  • Missing granules
  • Sagging
  • Moss
  • Blistering shingles

Be mindful that storm damage or poor installation may sometimes require a replacement sooner than expected.

How do I find a reliable roofing contractor?
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Finding a trustworthy roofing contractor can be tough, but it's worth the effort. Check if they:

  • Have a local phone number and office
  • Have recommendations from friends and neighbors
  • Have positive recent reviews
  • Offer a long workmanship warranty

Prepare a list of questions to ask them to ensure you're making the right choice.

What's the best roofing material?
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There's no one-size-fits-all answer to this question; it depends on your preferences, budget, and desired lifespan for your roof. Options include:

  • Architectural asphalt shingles: affordable and popular
  • Luxury asphalt shingles: more expensive but distinctive
  • Standing seam metal roofs: expensive but eye-catching
  • Composite shingles and slate roofs: high-end options with unique appeal
How much does a new roof cost?
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The cost of a new roof is determined by factors such as:

  • Roof size and shape
  • Materials used
  • Labor costs in your area
  • Additional factors like chimneys and skylights

Don't forget to consider disposal costs for your old roof. Most roofing companies provide free, no-obligation quotes to give you an idea of the overall cost.

Run a quick estimate here so you can get a quote today.

What Are the Signs of a Failing Roof?
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Many warning signs of a failing roof can be spotted during a visual inspection. Look out for:

  • Loose or missing shingles
  • Obvious sagging
  • Exposed nail heads
  • Curled, cracked, or blistering shingles
  • Granules or debris in your gutters
  • Missing or damaged flashing
  • Dark or stained areas
  • Higher-than-average heating and cooling bills
  • Water leaks in your top-floor ceilings

If your home has an asphalt shingle roof that’s more than 20 years old, it may need to be replaced even if it isn’t showing outward signs of failure.

How long does it take to replace my roof?
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The timeline depends on factors like roof size, complexity, accessibility, weather, and material type. Most roofs can be replaced in a day, but some may take up to three weeks for larger or more complex projects.

Does my new roof come with warranties?
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You'll typically receive two warranties: one for workmanship from your contractor and one for the materials themselves. Workmanship warranties vary, so look for a contractor who offers at least a 10-year warranty like us. Material warranties depend on the type of roofing material you choose.

Will my homeowners insurance cover roof damage?
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Insurance typically covers roof damage caused by extreme weather events like storms, hail, snow, or tornadoes. It might also cover damage from fallen tree limbs. However, your insurance adjuster and company have the final say on claim approval.

Can I install a new roof over my existing roof?
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While it's possible to install a new roof over your existing one, it's generally not recommended. This method may lead to issues such as:

  • Trapping moisture between layers
  • Adding extra weight to your roof structure
  • Making it difficult to identify and repair underlying problems

It's best to remove the old roof and inspect the decking before installing a new one.

How can I maintain my roof to extend its lifespan?
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Regular maintenance can help extend your roof's lifespan. Some tips include:

  • Inspecting your roof twice a year, especially after storms
  • Cleaning your gutters regularly
  • Removing debris like leaves and branches from your roof
  • Trimming overhanging tree limbs
  • Addressing minor issues like damaged or missing shingles promptly
How do I know if my roof has storm damage?
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Storm damage can manifest in various ways, depending on the type of storm. Look for signs such as:

  • Missing or damaged shingles
  • Granules in the gutters
  • Dented or cracked vents and other rooftop elements
  • Hail or wind damage

If you suspect storm damage, it's best to contact a professional roofer for an inspection.

How do I know if I need a repair or a full roof replacement?
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The decision between repair and replacement depends on factors like the age of your roof, the extent of the damage, and the cost-effectiveness of each option. A professional roofer can help you make an informed decision after a thorough inspection.

Give us a call at 214-585-5700 and we'll give you a call to help you out.

What types of commercial roofing systems are available?
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At Luxe Roofing Solutions, we offer a range of commercial roofing systems to suit your specific needs. This includes TPO, EPDM, modified bitumen, built-up roofing, metal roofing, and more

How long does a commercial roofing project usually take?
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Each commercial roofing project is unique, so the timeline can vary. At Luxe Roofing, we strive to complete projects efficiently without compromising on quality, typically between a few days to a few weeks.

Can a new roof be installed without removing the existing one?
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Yes, in some cases. As your local commercial roofers, we can assess your building's condition and advise whether this is the best course of action.

What factors contribute to the cost of a commercial roofing system?
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Several factors affect the cost, including roof size, accessibility, the type of roofing system chosen, and the condition of the existing roof. Luxe Roofing Solutions offers competitive pricing for high-quality work.

How often should a commercial roof be inspected.
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As professional commercial roofing contractors, we recommend at least two inspections annually, and after any severe weather events.

What is the lifespan of a commercial roofing system?
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The lifespan varies based on the type of roofing system and maintenance practices. Typically, a well-maintained commercial roof can last anywhere from 20 to 50 years.

How do weather conditions affect a commercial roof?
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Weather can significantly impact a roof's lifespan. Luxe Roofing uses durable materials designed to withstand Texas's varying weather conditions.

Can I choose the type of warranty for my new commercial roofing system?
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Yes, we provide different warranty options to fit your needs and budget. Our team at Luxe Roofing Solutions can guide you through your choices.

What should I do if my commercial roof is leaking?
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If your roof is leaking, contact Luxe Roofing immediately. We're among the most responsive commercial roofing contractors near you.

How can I determine the best roofing system for my commercial facility?
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Our experienced team at Luxe Roofing will conduct a thorough assessment of your facility and recommend the best system based on your specific needs.

What considerations need to be made for the size and type of my building's roof?
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Considerations include the building's size, roof slope, weight capacity, and existing roofing system. Our team of commercial roofers near you can provide expert advice.

What are the signs that my commercial roof needs replacing?
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Signs include frequent leaks, structural damage, and high energy bills. Luxe Roofing provides comprehensive inspections to help you make this decision.

FAQs Coming Soon...
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Still have questions?

Call us at 214-585-5700 or click the button below so we can answer any of your questions.